Customer Success Manager – Commercial

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Oversee a portfolio of corporate clients utilizing Arctic Wolf’s CyberSOC solutions.

• Meet renewal and growth objectives through strategic consultative selling.

• Actively listen to client needs and relay feedback to the organization.

• Guarantee customer satisfaction by conducting quarterly account reviews.

• Negotiate upselling opportunities by effectively presenting additional Arctic Wolf services.

• Provide guidance to clients using expertise in the domain and products to formulate future growth strategies.

• Organize and prioritize a high volume of tasks and requests.

• Address customer issues and requests, clarify the sources and impacts of issues, evaluate potential actions, and guide customers towards alternative solutions.

• Develop and oversee automated processes to predict and communicate about at-risk customers.

• Formulate risk mitigation strategies to retain accounts identified as at risk.

• Perform responsibilities in alignment with AWN Information Security policies, standards, processes, and controls.

⛳️ Requirements

• Minimum of 5 years of proven success in a sales position, ideally within a technology company.

• Strong field sales experience is highly preferred.

• Ability to adapt and thrive in a fast-paced environment.

• Strong aptitude for technology.

• Proficient in spreadsheet applications and Salesforce.

• Unwavering commitment to customer service, business quality, and data security.

• Must be able to pass a criminal background check.

• Employment verification is mandatory as part of the hiring process.

• Capability to use technology related to keyboards, verbal communication, and device screens that require visual acuity.

• Mobility to navigate company office spaces if based in an office.

• Sufficient mobility for public and private transportation during business travel.

• May need to lift or move up to 25 pounds.

🏝️ Benefits

• Variable incentive compensation.

• Equity grants for new hires.

• Comprehensive benefits package.