Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic consultant and main contact for a designated client portfolio

• Create customer engagement plans in collaboration with marketing teams

• Promote platform usage and achieve measurable business results

• Manage client retention, renewals, growth opportunities, and revenue enhancement

• Design and implement data-driven marketing strategies across email, SMS, and other addressable channels

• Lead the customer journey, lifecycle marketing, and campaign strategy formulation

• Facilitate client meetings, including Quarterly Business Reviews

• Work alongside Solutions Consulting, Product, Operations, and Support teams

• Organize internal teams to ensure delivery of defined services

• Convert client objectives into requirements and actionable plans

• Encourage the adoption of new features and educate clients on best practices for the platform

• Share client feedback with Product and internal teams for insights

• Manage client billing, budgeting, and forecasting as needed

• Ensure prompt follow-up and resolution of client concerns

⛳️ Requirements

• Bachelor’s degree in Marketing, Business, or a related discipline

• 3–5 years of experience in Customer Success, Account Management, or digital marketing

• Proficiency in managing email and digital marketing initiatives

• Experience with marketing automation or Email Service Provider (ESP) platforms

• Understanding of customer journey development and lifecycle marketing approaches

• Experience in overseeing multi-channel or omnichannel marketing campaigns

• Exceptional communication and relationship management abilities

• Strong organizational and presentation skills

• Proficiency in Excel, PowerPoint, and Word

🏝️ Benefits

• Flexible PTO

• Comprehensive medical, dental, and vision insurance

• Employee Equity and Stock Purchase Plan

• Employee Discounts

• Virtual Wellness Classes

• Pet Insurance