This is a fully remote position, open to applicants in Russia.

📋 Description

• Oversee a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term loyalty.

• Serve as a trusted advisor and primary liaison between clients and internal teams.

• Foster and maintain strategic relationships with clients.

• Gain a thorough understanding of customer objectives and business requirements through discovery and ongoing communication.

• Promote product usage and recommend new products, features, and solutions.

• Coordinate with product, sales, support, and engineering teams to fulfill client requests.

• Take ownership of customer deliverables and ensure accountability among stakeholders.

• Address issues and manage escalations effectively.

• Conduct regular Business Reviews to evaluate customer health and progress.

• Identify and facilitate upsell and expansion opportunities.

• Monitor and analyze customer success metrics, reporting on performance at a senior level.

⛳️ Requirements

• Demonstrated 1-2 years of experience in Customer Success, Account Management, or similar client-facing positions.

• Exceptional capability to build relationships and influence stakeholders at all levels, both externally and internally.

• Outstanding communication, presentation, and problem-solving abilities.

• Proficient in English – Advanced proficiency required; must communicate clearly and professionally with global clients and internal teams.

• Comfortable collaborating across different functions with product, engineering, and sales teams.

• Data-driven approach with experience in analyzing metrics and translating them into business results.

• Proactive, detail-oriented, and highly organized, demonstrating a strong sense of ownership and accountability.

• Experience in industries such as gaming, SaaS, or fintech is an advantage.

🏝️ Benefits

• Opportunity to engage with top-tier clients and create a significant impact.

• A vibrant, collaborative team culture that prioritizes innovation and initiative.

• Continuous learning and career growth opportunities within a global organization.