Customer Success Manager

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Act as the primary contact for designated customers

• Oversee technical challenges, adoption processes, renewals, and opportunities for growth

• Encourage platform utilization, adoption, and best practices through customized onboarding, training sessions, and feature demonstrations

• Proactively assess customer sentiment and recognize potential risks

• Collaborate with internal teams to guarantee that service quality meets or surpasses SLA expectations

• Serve as the internal advocate for customers, providing insights that influence product enhancements and roadmap priorities

• Collaborate with the Sales team to aid in upsell and cross-sell initiatives and promote business expansion

• Keep abreast of new features and functionalities, ensuring customers are equipped and well-informed

• Manage and prioritize various customer interactions and strategic projects simultaneously

• Cultivate key relationships with governmental and enterprise clients throughout the GCC region

⛳️ Requirements

• Native English speaker with outstanding communication and interpersonal skills

• Over 5 years of experience in Customer Success or Account Management, ideally within a SaaS environment

• More than 5 years of demonstrated experience working with government clients

• Proven track record of delivering training sessions and presentations to varied and senior-level audiences

• Strong technical abilities with a knack for managing multiple priorities in a dynamic setting

• Willingness to travel 30–40% of the time within the GCC region

• Native Arabic speaker with excellent communication and interpersonal skills (preferred)

• Previous experience as a government employee in the maritime sector, such as Coast Guard, customs authorities, or maritime intelligence organizations (preferred)

• Familiarity with B2G customers and knowledge of commercial and procurement processes (preferred)

• Experience with Customer Success tools like Salesforce, customer service platforms, and helpdesk systems (preferred)

• Self-motivated individual with strong analytical, problem-solving, and organizational skills (preferred)

• Previous experience in a government agency, particularly in maritime security (preferred)

• Graduation from a naval military academy is advantageous

🏝️ Benefits

• Collaborative and innovative work atmosphere

• A mission-driven company that is shaping the future of global maritime intelligence

• Opportunities for making an impact, personal growth, and embracing authenticity