Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a specific portfolio and oversee the entire customer lifecycle from onboarding through to renewal.

• Oversee onboarding processes, promote adoption, manage expansion selling, and handle renewals.

• Drive initiatives and strategies focused on customer retention.

• Work in collaboration with new sales and internal teams to onboard and assist new customers.

• Act as a trusted advisor to current customers.

• Cultivate expertise in e-commerce and Wayvia’s product offerings.

• Provide valuable customer insights to help meet business objectives through data analysis and reporting.

• Develop success plans and facilitate executive-level quarterly business reviews.

• Establish cross-functional relationships at both user and executive levels across various internal teams and brands.

• Implement strategies to meet retention, growth, and customer satisfaction goals.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• Background in Account Management or Customer Success within digital media, e-commerce, technology platforms, and/or a SaaS company.

• Demonstrated ability to manage and expand a significant portfolio while sharing best practices with colleagues.

• Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is advantageous.

• Excellent multitasking and prioritization abilities; capable of managing competing priorities efficiently.

• Skills or experience in Project Management are highly desired.

• Familiarity with account planning is a plus.

• Experience with Google Analytics and Digital Marketing is strongly preferred.

• Previous involvement with performance-based compensation linked to sales/revenue and retention targets.

🏝️ Benefits

• Flexible work-from-home options.

• 401K matching program.

• Flexible vacation policy.

• Medical, Dental, and Vision coverage.

• 16 weeks of paid parental leave (US).

• Technical stipend.

• Opportunities for professional development.

• Wellness programs.