Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a Trusted Advisor, directly leading or supporting client relationships, engagements, and implementation delivery.

• Identify and cultivate partnership opportunities with clients; record client requirements, success criteria, and related solutions in contract documents.

• Create and implement comprehensive onboarding and communication plans, including client success metrics and risk identification and mitigation strategies.

• Prepare PowerPoint presentations for client meetings, such as Quarterly Business Reviews (QBRs), kickoffs, and status updates.

• Facilitate collaborative leadership committees between clients and Vatica Health to ensure alignment among senior leadership, long-term planning, and strategic account implementation reviews, as well as issue resolution.

• Foster successful client partnerships that lead to high levels of client satisfaction, retention, and growth.

• Monitor and analyze key account metrics, including visit activity, provider adoption, and sales statistics.

• Influence and guide teams in a matrixed environment, collaborating with Vatica Health functional groups, clients, and vendor partners.

• Provide and ensure client training on Vatica Health tools, processes, and reports.

• Support operational and financial planning while maintaining actuals and forecasts.

• Represent the Voice of the Client by collecting feedback to assess satisfaction and pinpoint areas for improvement in engagement, tools, and solutions.

• Design and implement best practices in client engagement and implementation to deliver a leading client experience in the industry.

⛳️ Requirements

• Minimum of 4 years in a healthcare client-facing role with progressive experience.

• At least 4 years of experience managing complex projects.

• Required healthcare experience, specifically in Risk Adjustment and Quality of Care.

• Strong skills in project performance analysis and strategic PowerPoint deck creation.

• Exceptional customer service abilities.

• Experience in organizing, analyzing, and presenting data effectively.

• Ability to learn quickly, apply knowledge, and offer consultative support.

• Proficient in computer skills (including Microsoft Office), grammar, and multitasking.

• Keen attention to detail, strong time management, and decision-making capabilities.

• Capacity to work independently with minimal supervision.

• Willingness to travel during the week.

🏝️ Benefits

• Competitive salary based on your experience and skills.

• Bonus potential based on role and is discretionary.

• 401k plans.

• Opportunities for growth and advancement.

• Comprehensive medical, dental, and vision insurance plans.

• Tax-free Dependent Care Account.

• Life insurance, short-term, and long-term disability coverage.

• Excellent PTO policy.

• Supportive work-life balance environment.

• Strong, collaborative teams.