This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the entire lifecycle of post-sale customer engagement, which includes onboarding, adoption, value assessments, and renewal strategies.

• Establish yourself as a trusted advisor to Vantage customers, ensuring they fully leverage the advantages of the Vantage solution.

• Act as the customer's advocate within Vantage, pushing for prompt resolutions to support issues and enhancements to features.

• Interact with stakeholders at all levels within customer organizations using a thorough, multi-threaded engagement approach.

• Facilitate training sessions, gather ongoing product feedback, and deliver business reviews.

• Gain insights into customers' infrastructures and assist them in reducing costs with Vantage's cloud cost transparency platform.

⛳️ Requirements

• A minimum of 3 years of customer-focused experience in roles such as Customer Success or Technical Account Manager within B2B tech or SaaS environments.

• Excellent communication abilities coupled with a keen attention to detail.

• Capability to engage with CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.

• Prior experience with FinOps Cloud Cost Management solutions is preferred.

• A proactive mindset and comfort with uncertainty.

• Proficient in managing a diverse portfolio, ranging from SMB to Commercial accounts.

• High emotional intelligence and a capacity for empathizing with customers.

• Experience in monitoring and observability is a plus.

• Familiarity with building and deploying on cloud infrastructure such as AWS, Azure, or GCP is a bonus.

• Relevant experience in data visualization or financial products is advantageous.

• Must possess authorization to work in the United States.

• Vantage is exclusively authorized to hire within the United States.