Customer Success Manager

This is a fully remote position, open to applicants in Germany, +5 more countries.

📋 Description

• Collaborate with customers at crucial stages of their journey to gain insights into their needs and guide them on effectively utilizing Typeform to achieve their objectives.

• Present new opportunities to enhance usage and improve client experiences.

• Utilize internal tools to track customer health, usage statistics, and progress.

• Engage with and support customers who may have disengaged, fostering usage and reducing risks within accounts.

• Recognize opportunities for expansion and manage negotiations for renewals.

• Provide account reviews and trend-related information to leadership and cross-functional teams.

• Work collaboratively with various teams (Sales, Support, Product, Community, Marketing) to ensure a seamless customer journey and provide valuable feedback for content, programs, and product enhancements.

⛳️ Requirements

• Demonstrated experience in customer success or a customer relationship management role, preferably within a SaaS environment.

• Ability to easily establish rapport with customers and colleagues.

• Proven success in driving expansions and securing renewals.

• Detail-oriented and analytical in approach.

• Capable of identifying and articulating trends within their client portfolio.

• Excellent written and verbal communication skills.

• Skilled at breaking down and explaining technical concepts in a way that is accessible to non-technical audiences.

• A commitment to providing a high level of service quality.

• An innate curiosity and enthusiasm for learning.

• A collaborative team player with a strong sense of community.

• Adaptable, open to change, and possessing a good sense of humor!

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Remote work options