Customer Success Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage the entire post-sales process for a portfolio of insurance clients

• Conduct operational meetings, performance assessments, and quarterly business reviews with senior stakeholders

• Establish strategic partnerships within customer organizations

• Agree upon and track financial and operational success indicators

• Develop and facilitate onboarding and training programs

• Promote adoption and implement process changes that deliver measurable value

• Assess customer value and proactively resolve performance issues

• Identify and mitigate risks to account health

• Analyze AI performance and work collaboratively with product and engineering teams on enhancements

• Manage contract renewals and seek out up-sell and cross-sell opportunities alongside the Business Development team

• Provide user training, troubleshoot issues, and serve as a product expert

⛳️ Requirements

• Proficient in Polish, both written and spoken

• Proficient in English

• Over 3 years of experience in customer success, solution delivery, or customer-facing consulting within a high-growth B2B SaaS company or a leading consultancy

• Proven ability to build and strengthen relationships with a diverse range of stakeholders in large, complex organizations

• Strong analytical capabilities, including experience in quantifying business value and advocating for it to customers

• Comfortable with technical products, data analytics, and operational metrics

• Strong sense of ownership and an unwavering focus on customer satisfaction

🏝️ Benefits

• Variable compensation

• Opportunities for regular travel to customer locations