Customer Success Manager

This is a fully remote position, open to applicants in France, +2 more countries.

📋 Description

• Assist commercial clients in the planning and implementation of successful launches and operations.

• Ensure that on-site personnel are thoroughly trained in Trackman software and Administrative Tools.

• Foster the operator community by organizing regular events and workshops.

• Hold consistent meetings and updates with owners and staff at each location.

• Communicate with customers via email and phone regarding software updates and other vital information.

• Provide training to customers post-installation on all features of the Trackman product.

• Support successful launch events and ongoing efforts to boost footfall, revenue, and engagement.

• Assist customers with marketing materials and initiatives during the launch and on a continuous basis.

• Organize regional events for facility owners to network, exchange best practices, and enhance the operator community.

• Gather venue success stories and feedback to aid in future sales efforts.

• Lead the operator referral initiative.

• Collaborate with the global Range product owner, sales representatives, marketing team, and customers.

⛳️ Requirements

• Proficient in both French and English.

• Knowledge of Spanish is advantageous but not mandatory.

• Relevant experience in sales, marketing, or customer-facing support, preferably in the golf or sports industry.

• Experience in customer-facing roles, ideally in an on-site capacity.

• Background in international companies and/or within the golf sector.

• Ability to analyze challenges and devise well-considered solutions.

• Hands-on, self-motivated, opportunity-driven, respected, and accountable.

• Possess both operational/hands-on and strategic thinking capabilities.

• Strong ambitions for growth and an entrepreneurial mindset.

• Ability to work independently as well as collaboratively in a team environment.

• Willingness to work outside regular hours, including weekends and evenings when required.

• Domestic travel is necessary, with 60%-75% of time spent on-site with customers.

• Occasional international travel may be required.

• Based in France or Benelux with a home/office setup.

• Valid driver's license and access to a personal vehicle.

• Customer-facing, problem-solving, analytical, sales, marketing, and golf/sports experience.

🏝️ Benefits

• Competitive salary with a performance bonus package.

• Salary structure consists of 80% fixed and 20% performance-related compensation.

• Be part of a dynamic and global team.

• Opportunity to significantly impact a leading technology, data, and sports company.

• Travel expenses reimbursed at local rates.

• Access to a global, entrepreneurial, ambitious, and rewarding work culture.

• Opportunities for professional growth.