Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the launch of courses to onboard new partners to Single Stop technology.

• Provide training on best practices and offer ongoing support.

• Act as the main consultant for partners, assisting them in implementing and optimizing the use of Single Stop.

• Deliver customized consulting services and solutions tailored to partner needs.

• Monitor partner performance through data analytics.

• Track outcomes, evaluate implementation effectiveness, and suggest improvements.

• Offer regular feedback to partners based on results.

• Ensure customer retention by maintaining partner satisfaction, troubleshooting issues, and resolving concerns.

• Engage with partners for contract renewals and identify opportunities for growth.

• Collaborate with Business Development for transitions involving new partners.

• Work alongside the Director of Customer Success to create training content and enhance consulting services.

• Generate ideas to boost user adoption and minimize churn.

• Collaborate with partners on marketing strategies that promote program awareness, participation, and impact.

• Perform additional duties as assigned.

⛳️ Requirements

• A bachelor's degree is mandatory.

• Minimum of 2-3 years of experience in developing and facilitating training and/or delivering presentations to both large and small groups (4-5 years preferred).

• Prior experience in a SaaS company is essential.

• Experience in account management is required.

• Ability to anticipate partner needs, analyze and assess performance metrics, and proactively recommend strategies for success.

• Proficient in using technology to deliver training, including teleconferencing, videos, online guides, and learning management systems.

• Experience in creating and managing partner marketing plans and engagement initiatives.

• Capability to learn and teach new technologies, platforms, and software features to users of varying skill levels.

• Proficient in utilizing data to evaluate performance and provide actionable feedback.

• Skilled in Microsoft Office applications.

• Experience in designing and facilitating consulting experiences and services for clients.

• A passion for working in a mission-driven organization.

• A proactive team player who contributes innovative ideas for user adoption and churn reduction.

🏝️ Benefits

• Health insurance (Medical, Dental, Vision).

• Paid time off (Vacation, Sick, Floating).

• Retirement plan 403(b).

• Flexible Spending Account (FSA).

• Commuter Benefits.

• Life/Accident insurance.

• Short-term Disability Insurance.

• Long-term Disability Insurance.

• Employee Assistance Plan (EAP).

• Commissions upon successful contract renewals and adoption.