Customer Success Manager

This is a fully remote position, open to applicants in Argentina, +3 more countries.

📋 Description

• Cultivate and maintain robust client relationships to achieve retention and adoption targets.

• Oversee the onboarding process for clients, effectively communicating the value and features of the product.

• Monitor and analyze customer health metrics, pinpoint engagement opportunities, and proactively address issues.

• Collaborate with Sales, Support, Product, and Engineering teams to address customer requirements and objectives.

• Deliver organized customer feedback to the Product teams.

• Enhance internal tools and processes to boost the efficiency and impact of Customer Success.

• Work alongside Sales on cross-selling opportunities, renewals, and leads for additional solutions.

⛳️ Requirements

• Minimum of 2 years experience in a Customer Success position, ideally within B2B SaaS or technology sectors.

• Demonstrated capability to manage various clients and projects, meet deadlines, and surpass client expectations.

• Familiarity with tracking and managing customer success metrics, including retention, satisfaction, and engagement.

• Excellent verbal and written communication abilities.

• Proficient in cross-functional collaboration.

• Comfortable with learning software applications and configuring products to align with specific customer requirements.

• Ability to excel in a fast-paced, high-growth setting and adapt to changes effectively.

• Include your MBTI type in the application letter.

🏝️ Benefits

• 20% of the annual base salary paid quarterly, contingent upon achieving retention goals.

• 10% of all recurring revenue from upsells.

• 2% of non-recurring revenue from upsells.