Customer Success Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Establish and lead sales initiatives for Tenable’s software offerings within a specified region.

• Collaborate with clients to identify enhancements in their IT security strategies.

• Increase revenue by prospecting, qualifying, selling, and finalizing deals within current enterprise accounts.

• Achieve quarterly and yearly revenue objectives.

• Manage client relationships throughout all stages of the sales process.

• Provide consultative solution sales to improve clients’ security measures related to IT vulnerability management.

• Deliver both individual and group sales presentations.

• Handle account management for an assigned territory.

• Monitor customer information, forecasts, and reporting.

• Create and sustain prospect and customer databases utilizing strategic marketing insights and other lead sources.

• Plan and coordinate marketing efforts with Marketing and Channel teams for end users and distribution channels.

• Collaborate with designated existing customers and partners within the defined marketplace.

⛳️ Requirements

• Proven experience in selling On-Demand, SaaS (Software as a Service) solutions or subscription-based products to a varied customer demographic.

• BA/BS degree coupled with over 3 years of sales experience concentrating on expanding existing business or developing new accounts.

• Experience in managing large accounts or overseeing projects.

• Demonstrated success in closing deals with large and mid-sized enterprises.

• Capability to adapt, manage objections, and comprehend complex solutions.

• Excellent time management abilities.

• Documented history of growing business from an established client portfolio.

• Consistent record of meeting monthly, quarterly, and annual performance metrics.

• Strong verbal and written communication skills are essential.

• Ability to thrive in a fast-paced team environment with revenue targets.

• Familiarity with software applications such as Microsoft Office and Salesforce.com.

• Willingness to travel up to 40%, including essential customer and business meetings.

• Background in Network Security (preferably).

🏝️ Benefits

• Equal Employment Opportunity (EEO).

• Reasonable accommodations during the application or recruitment process for individuals with disabilities.

• Access to support and resources to engage in meaningful work.

• A culture that fosters belonging, respect, and excellence.