Customer Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as a trusted advisor for key strategic accounts

• Enhance customer retention, growth, and satisfaction

• Oversee onboarding processes for high-value or complex accounts

• Establish and nurture strategic relationships with senior stakeholders

• Take ownership of renewal and expansion strategies utilizing the MEDDPICC sales methodology

• Track adoption rates, customer satisfaction scores, and overall customer health metrics

• Identify potential risks, address challenges, and implement advanced adoption strategies

• Leverage in-depth knowledge of Tenable’s product suite to create customized adoption strategies

• Represent customers internally and relay feedback to shape product roadmaps and service improvements

• Collaborate with teams across Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support

• Guide and mentor Associate and Customer Success Managers

• Enhance customer success frameworks, tools, and processes

⛳️ Requirements

• BA/BS degree or equivalent professional experience

• 8+ years of experience in customer-facing roles

• 5+ years in account management, sales, or related roles focused on customer retention, growth, and engagement

• Proven expertise in managing high-value SaaS or subscription-based accounts

• Experience in driving adoption and achieving measurable outcomes

• Strong relationship management capabilities with senior stakeholders

• Track record of meeting or exceeding renewal and expansion goals while ensuring high customer satisfaction

• Comprehensive understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption

• Excellent written and verbal communication, problem-solving, and time-management abilities

• Proficient in Salesforce.com and Google Suite

• Capacity to manage multiple accounts and priorities in a dynamic, revenue-driven environment

• Experience in mentoring or coaching team members

• Willingness to travel up to 40% to support customer engagements or attend business events

🏝️ Benefits

• Commitment to Equal Employment Opportunity

• Reasonable accommodations provided during the application or recruitment process for disabilities

• Support and resources available to facilitate meaningful work

• Collaborative culture that fosters belonging, respect, and excellence