Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for a designated group of Submittable clients

• Establish trusted advisor relationships that align Submittable’s offerings with the business objectives of clients

• Create customized Success Plans featuring specific goals and milestones

• Recognize obstacles to program growth and propose strategies informed by client research and sector knowledge

• Organize and conduct Business Reviews to assess the progress of Success Plans

• Spot opportunities for Account Executives to enhance Submittable’s presence through new features, services, and instances

• Collaborate with Account Executives, Technical Support, and other Submittable teams to address client needs and discover expansion avenues

• Suggest enhancements to Submittable’s operations, products, and client engagement based on feedback

• Maintain precise and up-to-date client records in Salesforce

• Foster long-term business partnerships by fulfilling commitments and responding swiftly to client needs

⛳️ Requirements

• Over 3 years of experience in B2B SaaS sales, customer success, or account management

• Proven ability to identify sales and growth opportunities within current client accounts

• Quickly learns new software and articulates technical product functionalities clearly to clients

• Communicates effectively in both written and verbal forms with stakeholders at all levels

• Manages tasks across multiple accounts and competing priorities, meeting deadlines in a dynamic, team-oriented environment

• Adapts plans and strategies as client needs and priorities evolve

• Maintains detailed and accurate records of client interactions and commitments

• Proficient in using a CRM for client record management; Salesforce experience is preferred

• Experience assisting clients through complex procurement processes, such as those in government agencies or educational institutions, is preferred

• Must be eligible to work in the United States

• Must not require academic or employment visa sponsorship

• Applicants must not reside in Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, or Wyoming

🏝️ Benefits

• Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts

• 401(k) plan with employer match starting from day one

• Equity stock options to share in our success

• Flexible working hours, remote work opportunities, and generous vacation and sick leave

• Paid parental leave for mothers, fathers, and adoptive parents

• Professional development stipends to assist in your career advancement

• Opportunities to engage in community outreach and volunteer initiatives

• Monthly company-sponsored happy hours and gatherings to foster connections and relaxation