Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of and nurture customer relationships throughout the Western United States.

• Enhance and penetrate existing business markets.

• Spot opportunities to boost utilization and introduce additional applications within customer accounts.

• Foster trusted, proactive customer relationships and align customer needs with relevant opportunities.

• Create stakeholder and opportunity maps within intricate hospital, laboratory, and healthcare settings.

• Collaborate with sales colleagues through customer meetings and field ride-alongs.

• Offer account support while transitioning from reactive account management to strategic growth.

• Operate from a home office or travel throughout the territory for customer meetings, conferences, and events.

• Travel approximately 30–40% throughout the territory.

⛳️ Requirements

• Approximately 5 years of experience in customer success, account management, commercial account development, or a related field.

• Background in health technology, laboratories, hospitals, medical devices, life sciences, or a similar scientific or healthcare setting.

• Proven track record of proactively cultivating customer relationships and identifying opportunities to enhance adoption, usage, or solutions within existing accounts.

• Experience working with complex stakeholder groups within hospitals, laboratories, or comparable customer environments.

• Experience collaborating with sales teams to develop accounts and facilitate commercial growth.

🏝️ Benefits

• Comprehensive benefits package, varying internationally in accordance with local standards and regulations.

• Purpose-driven work aimed at improving outcomes for patients with cancer and rare diseases.

• Direct involvement in SOPHiA GENETICS’ mission and collaboration with the cloud-native AI-powered SOPHiA DDM Platform.