Customer Success Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as the main point of contact for designated health system and oncology practice clients

• Build reliable partnerships with executive, clinical, operational, and technical stakeholders

• Enhance customer adoption through proactive involvement, workflow improvement, and best practice suggestions

• Track customer health metrics, usage, and success benchmarks to ensure long-term retention

• Facilitate executive business reviews and convey measurable value, ROI, and strategic advice

• Proactively identify customer risks and coordinate internal resources for effective resolution

• Collaborate with Product, Clinical, Engineering, Sales, and Support teams to represent customer needs

• Collect customer feedback and convert insights into opportunities for product improvements

• Spot expansion possibilities within current accounts while aiding renewals and fostering long-term growth

• Create strategic success plans with quantifiable objectives for each customer

• Represent the organization at customer meetings, conferences, and industry events

⛳️ Requirements

• A Bachelor's degree is required; a clinical degree is preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or a related healthcare field)

• Over 7 years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services

• Experience in supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions

• A strong understanding of oncology or intricate healthcare workflows is highly desirable

• Proven success in managing executive-level customer relationships within hospitals, health systems, or physician organizations

• Exceptional communication, presentation, and relationship-building abilities

• Established capability to handle multiple enterprise customer engagements concurrently

• Experience in interpreting customer utilization metrics and implementing adoption strategies

• Ability to collaborate effectively across commercial, clinical, product, and technical divisions

• Willingness to travel approximately 40%

• Preferred experience with oncology software, oncology operations, radiation oncology, or cancer center settings

• Preferred experience in clinical workflow optimization or healthcare consulting

• Preferred experience with enterprise SaaS customer success methodologies

• Preferred experience with EHR integration and healthcare interoperability

🏝️ Benefits

• Comprehensive health benefits package

• Competitive salary with performance-based incentives

• Opportunities for professional development and career advancement

• Flexible work arrangements and work-life balance

• Supportive and collaborative work environment