Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Cultivate partnerships with Security teams as a vital collaborator in post-sales initiatives.

• Create feedback mechanisms to inform product development.

• Develop solutions that promote sustainable customer growth.

• Achieve and surpass revenue objectives by engaging closely with SMB customers’ Security teams.

• Oversee current customer relationships to foster renewals and upsell opportunities.

• Deliver an exceptional customer experience throughout the entire customer lifecycle.

• Work in tandem with Go-to-Market, Engineering, and Professional Services teams to enhance customer adoption.

• Conduct Quarterly Health Checks, manage renewals, and oversee the overall wellbeing of existing customers.

⛳️ Requirements

• Minimum of 5 years of experience in a renewals Customer Success position for B2B SaaS solutions.

• Background in selling within the cybersecurity (or similar) sector.

• Demonstrated success in meeting or surpassing renewal and upsell targets.

• Knowledge of driving success in a dynamic, early-stage environment while taking ownership.

• Team-oriented mindset with the ability to forge significant relationships throughout the sales cycle.

• Excellent written and verbal communication skills, including engagement with C-Suite stakeholders.

• Capability to undertake new projects beyond the usual daily responsibilities as necessary.

• Openness to travel for customer and company meetings as required.

🏝️ Benefits

• Competitive salary packages.

• Significant equity program.

• Comprehensive health insurance for you and your family (99% coverage).

• Flexible time-off policies, holidays, and a winter shutdown period for rest and rejuvenation.

• Paid parental leave.

• Remote-first work environment.

• Quarterly team off-site events.