This is a fully remote position, open to applicants in Serbia, +2 more countries.

📋 Description

• Assist customers with inquiries related to the company's websites.

• Address customer requests promptly and effectively.

• Resolve customer challenges with a focus on retaining their loyalty.

• Market the company's websites to customers whenever opportunities present themselves.

• Uphold a high standard of service quality.

⛳️ Requirements

• Proficient in English.

• Fluency in Japanese, Spanish, or Chinese is an advantage.

• Experience in dealing with international clients.

• Quick typing skills in English.

• Ability to rapidly learn and understand extensive amounts of information.

• Capacity to analyze psychological aspects and be attuned to others' emotions.

• Skill in handling challenging situations and adjusting to changing environments.

• Capability to devise professional solutions for complex issues.

• Resilient under stress, energetic, and proactive.

• A positive 'can-do' attitude.

• Committed to delivering exceptional service quality.

🏝️ Benefits

• REMOTE OPPORTUNITY to work full-time.

• Convenient day shift from 11 am to 8 pm UTC+0 (with Wednesdays and Thursdays off).

• 28 calendar days of vacation per year.

• 7 wellness days off each year.

• Bonuses of up to $5000 for successfully recommending candidates for positions within the company.

• 50% reimbursement for professional training, international conferences, and meetings.

• Corporate discounts for English lessons.

• Health benefits, including up to $1,000 gross annually for self-purchased health insurance or doctor’s fees for the employee and close relatives if not covered by corporate medical insurance.

• Fully equipped workplace along with necessary tools in company offices or co-working spaces.

• Reimbursement of workplace expenses up to $1,000 gross once every three years for eligible other locations.

• An internal gamified gratitude system offering bonuses that can be exchanged for merchandise, team-building activities, massage certificates, and more.