Customer Success Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Act as the main point of contact for a designated portfolio of key customer accounts in the construction and data center industries.

• Oversee the overall health of accounts and manage the enterprise relationship to ensure long-term success for each account.

• Cultivate and sustain relationships with executive sponsors, corporate security directors, and operations leadership.

• Conduct regular business reviews and strategic account planning sessions.

• Identify opportunities for account expansion and upselling.

• Guide customers through onboarding and ensure the seamless implementation of access control systems.

• Monitor customer health metrics and proactively tackle potential issues.

• Provide ongoing training and support to enhance product adoption and return on investment (ROI).

• Work closely with technical teams to address complex customer challenges.

• Collect customer feedback and relay product enhancement requests to internal teams.

• Create case studies and success stories to bolster sales efforts.

• Participate in industry events and trade shows.

• Travel to customer locations for relationship building, training, and executive engagement, up to 25% of the time.

• Keep precise CRM records and account status updates.

• Prepare reports on account performance and growth prospects.

• Collaborate with sales, product, and engineering teams.

• Contribute to initiatives aimed at customer retention and satisfaction.

⛳️ Requirements

• 2–3 years of experience in managing B2B customer relationships.

• Demonstrated success in handling multiple accounts and enhancing customer satisfaction.

• Background in account management, customer onboarding, or business development roles.

• Exceptional communication and presentation skills, capable of engaging stakeholders at all levels.

• Strong problem-solving skills and a consultative approach to addressing customer needs.

• Proficiency in CRM systems and customer success platforms.

• Ability to convert technical concepts into compelling business value propositions.

• Bachelor’s degree in Business, Engineering, or a related field is advantageous (experience may be accepted in place of a degree).

• Prior experience in the data center or physical security sectors is preferred.

• Willingness to travel to customer sites as required.

• Exemplify and promote company values, brand, and mission.

🏝️ Benefits

• Health, dental, and vision insurance for full-time employees.

• Eligibility for 401(k) plan.

• Employee referral bonus program offering $50 for each referred candidate who completes a minimum of 60 days of service with Sitemetric.

• Accrued paid sick leave for all employees.

• Paid vacation, accruing at 80 hours annually.

• Variable compensation bonus at 20% based on commissions.