Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer relationships and facilitate internal coordination among product, marketing, support, Solutions Engineers, and Account Executives.

• Act as the main business contact and trusted advisor for a portfolio of enterprise clients.

• Comprehend client business objectives and establish measurable, long-term goals.

• Create and present success roadmaps.

• Foster product adoption, sustained usage, customer satisfaction, and advocacy.

• Provide strategic advice to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance.

• Collaborate with Sales on account renewals and potential expansions.

• Coordinate with marketing executives on objectives and implement roadmaps to achieve targeted results.

• Identify risks within accounts, formulate save plans, and manage resolutions.

• Evaluate the customer portfolio to spotlight risks and opportunities and prioritize initiatives based on impact.

• Relay performance opportunities and technical insights to facilitate internal solutions.

• Attain expertise in the Singular platform and its integrations while staying informed on data and analytics industry trends.

⛳️ Requirements

• Ideally, 5+ years of experience in Management Consulting or Customer Success.

• Experience in navigating complex technologies and engaging with diverse stakeholders across various divisions.

• Strong leadership capabilities.

• Exceptional executive presence and communication proficiency.

• Capacity to interpret data sets and utilize data to enhance customer outcomes and adoption.

• Documented success in a consulting role within a customer-facing context.

• Business acumen to evaluate client needs and drive results.

• Industry experience in mobile, data-driven marketing, and SaaS solutions for marketing is advantageous but not mandatory.

• Proficiency in leading meetings with compelling presentation skills.

• Superior collaboration abilities to engage with multiple teams.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work arrangements to support work-life balance.