Customer Success Manager

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Collaborate with Sales teams to showcase product features, address customer inquiries, and assist prospects in evaluating solutions.

• Support customers through onboarding, training, and configuration processes while promoting long-term product adoption and engagement.

• Work alongside customers and internal teams to facilitate implementation activities, integrations, and data exchange needs.

• Act as a trusted advisor, fostering strong customer relationships and ensuring customers derive ongoing value from the products.

• Collect customer requirements, enhancement suggestions, and product feedback.

• Collaborate with Product Management to influence future enhancements.

• Oversee the customer journey from the later stages of sales through onboarding, adoption, and continuous growth.

• Work together with Sales, Product Management, Engineering, and Support to deliver a seamless customer experience.

⛳️ Requirements

• Over 3 years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a related field.

• Proven experience in supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing role.

• Proficient in delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences.

• Capable of understanding integrations, data flows, APIs, and technical concepts while collaborating effectively with engineering teams.

• Excellent communication, relationship-building, and project management capabilities.

• Proficient in managing multiple customers and competing priorities.

• Competent in performing each essential duty satisfactorily with or without reasonable accommodations.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Employee assistance programs.

• 401(k) with company match.

• Immediate vesting upon enrollment.

• Online training courses.

• Virtual and classroom development experiences.

• Tuition reimbursement program.

• Paid time off.

• Family leave.