Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the strategic direction and tactical implementation of the organization, ensuring customer discussions align with cybersecurity and risk management goals.

• Serve as a trusted advisor and expert in the SecurityScorecard platform and the domain of cybersecurity risk.

• Enhance retention and growth within the account portfolio, including accurate forecasting and collaboration with internal sales teams.

• Recognize opportunities to augment customer value through platform utilization, new applications, and deeper engagement.

• Work alongside Customer Success and Sales leadership to enhance the customer journey and refine tools, templates, and best practices.

• Exchange insights and solutions with colleagues to address new customer challenges and promote team success.

• Act as the customer's advocate in product feedback and service delivery discussions.

• Cultivate and maintain relationships throughout the client organization, from daily users to C-suite executives, in both individual and group environments.

• Facilitate connections at the executive level to encourage account growth.

⛳️ Requirements

• Bachelor’s degree.

• Over 5 years of experience in account management, customer success, technical account management, or a similar role that involves direct customer interaction.

• Excellent written and verbal communication abilities.

• Exceptional organizational skills.

• Strong comprehension of cybersecurity or third-party risk management practices.

• High technical aptitude.

• Capability to quickly understand platform functionalities from the customer's viewpoint.

• Experience in cyber insurance is preferred.

• Proven track record in developing and nurturing relationships with customer stakeholders, including executives.

• Experience in leading strategic account planning, quarterly business reviews (QBRs), upsell/cross-sell initiatives, and renewals.

• Ability to proactively identify customer needs and drive results that align with business objectives.

• Demonstrated success in growing annual recurring revenue (ARR) through consultative account management.

• Must not require immigration sponsorship for this position.

🏝️ Benefits

• Competitive salary.

• Stock options.

• Health benefits.

• Unlimited PTO.

• Parental leave.

• Tuition reimbursements.

• Annual performance-based incentive compensation awards.

• Equity.

• Reasonable accommodations for qualified individuals with disabilities.