Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in enhancing the safety, efficiency, and sustainability of their operations by utilizing Samsara’s IoT platform.

• Comprehend the capabilities of the Samsara platform and articulate them to businesses in various sectors including field services, utilities, transportation, school buses, and more.

• Acquire knowledge, investigate, diagnose, and resolve technical issues faced by customers.

• Facilitate strategic customer engagements to grasp operational needs and business objectives.

• Drive transformations in workflow and design action plans featuring specific metrics and timelines.

• Conduct product consultation workshops and value assessments for intricate customer partnerships.

• Suggest modifications to features and workflows to enhance customer value.

• Impact internal roadmaps across Product, Finance, and Support teams.

• Organize customer workshops and advocate for changes in operational workflows.

• Promote Samsara’s cultural principles as the company expands globally.

⛳️ Requirements

• 3–5+ years of experience in technical customer success, account management, sales, sales engineering, or strategic consulting.

• Preference for candidates with enterprise SaaS experience.

• Exceptional priority management skills and high emotional intelligence.

• Background in supporting or working with technical products.

• Strong problem-solving capabilities.

• Demonstrated ability to build trust and communicate effectively with executives, Sales, Product, Support, Engineering leadership, and software users.

• Self-starter with the ability to excel in a fast-paced, dynamic environment.

• Possess diplomacy, tact, and composure in high-pressure situations.

• Bachelor’s degree from an accredited four-year institution.

• Experience in serving and supporting large-scale business solutions for Fortune 500 companies is preferred.

• Familiarity with using AI tools to enhance efficiency and outcomes.

• Experience with APIs and integrations.

• Background in technical enablement and knowledge sharing across teams.

• Knowledge of Databricks and PowerBI.

• Experience in Routing, Navigation, Commercial Trucking Fleets, and Logistics.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity opportunities for eligible positions.

• Flexible, employee-led remote working model.

• Professional development stipend.

• Comprehensive health care plans.

• Parental leave programs.

• Above-market total compensation opportunities.

• Flexible working arrangements.

• Remote work support where operationally feasible.

• Commitment to equal opportunity employment.

• Provision of reasonable accommodations throughout the recruitment process.