Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio consisting of around 100–200 designated accounts

• Assist clients in adopting Samsara’s IoT platform to achieve measurable business benefits

• Provide guidance to customers on tailoring Samsara to address their fleet and operational challenges

• Utilize AI tools to prioritize customer engagement and enhance efficiency and results

• Grasp and articulate technical issues to audiences without a technical background

• Collaborate with cross-functional teams to resolve customer concerns

• Develop joint success plans that outline customer goals, metrics, and timelines

• Conduct workshops with customers and suggest workflow improvements

• Clarify Samsara’s technical capabilities and integration-related functionalities

• Work collaboratively with Sales, Support, Sales Engineering, and Product teams

• Contribute to playbooks, workflows, and AI-driven initiatives for Mid-Market Customer Success

• Promote and exemplify Samsara’s cultural principles

⛳️ Requirements

• 2–4+ years of experience in customer success, account management, sales, or strategic consulting; enterprise SaaS experience is a plus

• Excellent priority management skills and high emotional intelligence

• Experience in supporting or working with technical products

• Strong problem-solving capabilities

• Demonstrated ability to build trust and communicate effectively with executives, Sales, Product, Support, Engineering leadership, and software users

• Proactive mindset with the ability to excel in a fast-paced, rapidly changing environment

• Possess diplomacy, tact, and composure under pressure

• Bachelor’s degree from a four-year institution

• Familiarity with APIs and integrations is preferred

• Experience leveraging AI tools for efficiency and outcomes is preferred

• Background in managing a Renewal + Growth Quota is preferred

• Experience providing support and solutions for large-Mid-Market businesses at Fortune 500 companies is preferred

🏝️ Benefits

• Performance-based bonus/variable pay

• Equity opportunities for eligible positions

• Flexible, employee-driven remote work model

• Stipend for professional development

• Comprehensive health insurance plans

• Parental leave options

• Flexible working arrangements

• Commitment to equal opportunity employment and reasonable accommodations