Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee post-sale engagement, customer retention, and growth in collaboration with Sales and Advisory teams.

• Assist in account expansion by identifying opportunities and driving business results.

• Gather and present customer use cases, case studies, and testimonials.

• Create business reviews and analytical reports for clients.

• Relay customer feedback and insights to internal stakeholders.

• Manage account health, focusing on engagement, articulated return on investment, renewals, growth, referrals, and customer satisfaction.

• Act as a trusted advisor, helping clients maximize the benefits of Riveron’s services.

• Champion customer needs and provide feedback that influences compliance, privacy, and cybersecurity solutions.

⛳️ Requirements

• Minimum of 4 years in a client-facing role, preferably in customer success, managing relationships with dynamic organizations that offer technical products or services.

• Advanced business acumen and comprehension of customers’ compliance journeys.

• Capability to lead technical discussions and persuade others to take action based on requirements and the value of solutions.

• Strong analytical abilities and operational discipline.

• Excellent executive presence and presentation skills, especially for in-person interactions with multiple stakeholders.

• Proven track record as a consultant, in pre-sales, technical account management, or equivalent roles.

• Experience managing challenging customers or situations and demonstrating effective resolutions.

• Drive and adaptability to thrive in a rapidly changing, high-growth environment.

• Self-motivated and comfortable working remotely and asynchronously.

• Authorized to work in the United States.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid Time Off (PTO).

• Flexible work arrangements.

• Progressive benefits.

• Mentorship opportunities.

• Support for well-being.