Customer Success Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Establish and nurture trusted relationships with key customer stakeholders, acting as their main point of contact for success and adoption initiatives.

• Create and uphold Success Plans that align with customer objectives, business outcomes, and value milestones.

• Propel product adoption and realization of value through proactive engagement and regular business reviews.

• Assess customer health, pinpoint risks and opportunities, and coordinate internal resources to guarantee successful outcomes.

• Collaborate with Sales, Renewals, Support, Product, and Professional Services teams to ensure a seamless customer experience.

• Assist in retention and renewal efforts while identifying prospects for cross-sell and upsell discussions.

• Champion customer needs and relay feedback to internal teams to enhance customer experience and business outcomes.

⛳️ Requirements

• A minimum of 5 years of experience in Customer Success, Technical Account Management, Sales Engineering, or a comparable customer-facing role.

• Proven experience managing enterprise customers in software, SaaS, cybersecurity, data management, or related technological environments.

• Capability to foster relationships with both business and technical stakeholders, including executive-level contacts.

• Exceptional communication and presentation abilities, with the skill to translate technical capabilities into business value.

• Experience in developing customer success plans and driving adoption, retention, and customer satisfaction.

• Outstanding organizational and project management skills, with the capacity to juggle multiple priorities.

• Experience in managing customer escalations and coordinating cross-functional teams.

• Proficiency in English.

🏝️ Benefits

• Eligibility for a commission plan.

• Benefits provided may vary by country.