Customer Success Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as a designated resource and partner for customer organizations.

• Develop and sustain trustworthy relationships with customers.

• Serve as a technical resource for everyday operational requirements.

• Oversee major customer incidents, including managing expectations and communication until resolution.

• Evaluate support cases, survey feedback, and renewal patterns to pinpoint technical trends and risks.

• Advocate for customer needs within the organization.

• Track adoption and usage trends, offering recommendations based on identified risks and customer requirements.

• Deliver proactive advice on Ping features aligned with customer interests and business objectives.

• Occasionally travel to client locations.

• Provide after-hours or weekend support as necessary.

• Engage in hands-on contributions.

⛳️ Requirements

• At least 4 years of relevant experience in Customer Success / Experience.

• Background in consulting and implementing IT systems, ideally in cloud service and/or identity management.

• Strong technical aptitude to understand customer use cases and architectural needs for Ping solutions.

• An inherently curious and proactive mindset towards identifying adoption obstacles and risks.

• Familiarity with SFDC, Gainsight, or similar CRM systems.

• Solid technical comprehension of Cloud Solutions.

🏝️ Benefits

• Flexible, collaborative work environment

• Employee Resource Groups

• Regular company and team bonding events

• Competitive benefits and perks

• Global volunteering and community initiatives

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

• Commuter Offset (Specific locations)