Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of existing clients and act as the primary point of contact.

• Establish strong client relationships through a consultative approach to enhance and optimize their business.

• Renew yearly contracts and promote upselling of additional products to existing clients.

• Advocate for new features and services by educating and empowering clients to implement them.

• Collaborate with clients to enhance their utilization of the TUNE platform and ensure their success.

• Evaluate future potential, opportunities, and growth prospects for TUNE accounts.

⛳️ Requirements

• Enthusiasm for the online and mobile advertising sector.

• Ability to swiftly learn and gain proficiency in SaaS technology concepts.

• Over 3 years of account management experience with a focus on customer service through a consultative approach.

• Previous experience in sales or business development aimed at expanding existing client relationships.

• Familiarity with managing brand, advertiser, or network clients.

• Background in affiliate marketing, partner marketing, or performance marketing.

• Capability to prioritize and address the needs of multiple accounts.

• Outstanding interpersonal communication, presentation skills, and business insight.

• Confidence in engaging with executive leaders.

• Experience in negotiating mutually beneficial contract terms with clients.

• Outgoing, positive, and energetic demeanor.

• Bachelor’s degree is mandatory.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Basic life insurance.

• Short-term disability.

• Long-term disability.

• 401(k) plan with company matching.

• A minimum of 10 vacation days for new hires.

• Sick leave in accordance with state regulations.

• 8 company-paid holidays.

• 2 personal holidays each year.