Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the post-sales experience and collaborate directly with customers to ensure their success.

• Cultivate a thorough understanding of customers’ businesses, objectives, and success criteria for relationship commerce initiatives.

• Manage portfolio health and outcomes by anticipating challenges, driving actions among stakeholders, and taking responsibility for results.

• Identify customer stakeholders and foster relationships with client operating partners.

• Anticipate customer requirements, pinpoint key activities and interdependencies, and oversee project plans to ensure timely and high-quality customer programs.

• Educate customers on best practices and provide guidance on strategies and tactics to enhance relationship commerce KPIs and business goals.

• Conduct in-depth business reviews and offer data-driven recommendations to optimize subscription program outcomes.

• Utilize scalable tools for asynchronous customer engagement and lead effective remote meetings, occasionally meeting clients on-site.

• Engage in and lead innovative cross-functional customer initiatives.

• Support team members internally and share best practices to accomplish Customer Success team objectives.

⛳️ Requirements

• 3-6+ years of experience in customer management or vendor management, preferably within SaaS retail-tech or mar-tech sectors.

• Proven experience in managing complex projects and campaigns from inception through launch, evaluation, and optimization.

• Exceptional communication, interpersonal, and presentation abilities, including engaging with executives, simplifying complex data into clear narratives, navigating difficult discussions, and commanding a room.

• Experience in web-based business or retail industries, including e-commerce platforms like Shopify, Salesforce, BigCommerce, and Magento.

• Previous experience working for or with digital agencies.

• Capability to manage competing priorities in a fast-paced environment.

• Advanced proficiency in Google Suite.

• BS/BA degree is required.

🏝️ Benefits

• Fully flexible work-from-anywhere culture.

• Flexible PTO.

• Completely remote workforce located anywhere in the US.

• Annual personal development budget for wellness, career growth, productivity at home, etc.

• Competitive salary.

• Stock options.

• Exceptional and affordable benefits.

• Engaging small group community events, including trivia nights, cooking classes, and book clubs.

• Virtual coffee chats.

• Weekly team updates and quarterly all-hands meetings.