Customer Success Manager

This is a fully remote position, open to applicants in Arizona, +25 more locations.

📋 Description

• Act as the main contact for all activities related to customer order fulfillment and delivery.

• Establish and nurture trusted relationships with customer stakeholders, general contractors, sourcing teams, and project teams.

• Facilitate regular meetings with customers to discuss schedules, risks, opportunities, and action plans.

• Oversee customer demand schedules and order activities to guarantee accurate and timely fulfillment.

• Handle customer requests for order modifications while ensuring operational requirements are met.

• Ensure customer orders are entered, validated, and confirmed without delay.

• Collaborate with internal planning and operations teams to uphold accurate delivery schedules and support on-time performance targets.

• Work alongside Supply Chain, Manufacturing, Logistics, Planning, and Field Service teams to fulfill customer commitments.

• Spot potential risks that may impact delivery, commissioning, or customer satisfaction and implement resolution plans.

• Promote effective communication among internal and external stakeholders to ensure alignment and accountability.

• Aid in delivery readiness, commissioning coordination, and customer handoff activities.

• Track customer performance metrics, supplier scorecards, and operational KPIs.

• Evaluate trends, identify opportunities for improvement, and execute corrective actions.

• Collect and relay customer feedback to enhance service quality and fortify long-term partnerships.

• Assist in Quarterly Business Reviews through data analysis, presentation preparation, and customer interactions.

⛳️ Requirements

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field.

• 3+ years of experience in customer success, account management, project management, supply chain, order management, operations, or a similar customer-oriented role.

• Exceptional ability to build relationships and influence cross-functional teams.

• Outstanding verbal, written, and presentation skills.

• Proven capacity to manage multiple priorities and meet deadlines in a dynamic environment.

• Strong analytical and problem-solving skills.

• Proficient in ERP systems, reporting tools, and Microsoft Office applications.

• Preferred: Experience in supporting customers within manufacturing, industrial equipment, HVAC, or data center sectors.

• Preferred: Familiarity with demand planning, supply chain operations, or customer fulfillment processes.

• Preferred: Experience in leading customer business reviews and communications at the executive level.

• Preferred: Knowledge of ERP platforms such as SAP, Oracle, Infor, or Microsoft Dynamics.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability (STD)

• Long-term disability (LTD)

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• 401(k) Plan with company contributions

• Significant career development opportunities

• Equal employment opportunity