Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate on strategic objectives and develop plans for shared success.

• Ensure seamless transitions after implementation and maintain the relevance of KPIs.

• Foster customer relationships through consistent check-ins and monitoring of account health.

• Engage with senior stakeholders and executive sponsors as necessary.

• Acquire in-depth knowledge of Momentus solutions to provide best practices, insights, and guidance focused on ROI.

• Emphasize the advantages of new features and product enhancements.

• Stay updated on product innovations, emerging technologies, and AI-driven functionalities.

• Recognize opportunities for upselling and cross-selling.

• Work collaboratively with teams to enhance renewals, tackle challenges, and boost retention rates.

• Effectively communicate complex concepts and provide consistent updates.

• Develop customer advocates for testimonials, case studies, and referrals.

• Streamline customer feedback to internal teams.

• Utilize data and analytics to monitor goals and offer data-informed recommendations.

• Promote the use of self-service resources such as knowledge bases.

• Participate in customer onsite visits, company meetings, and team events as required.

⛳️ Requirements

• Prior experience with the Momentus Elite platform is highly preferred.

• 2–3 years of experience in a B2B SaaS environment focused on customer success.

• Excellent communication and interpersonal abilities.

• Capability to grasp technical concepts and convey them to non-technical audiences.

• Flexibility to adapt to changing products, technologies, and customer needs.

• Strong problem-solving and conflict resolution skills.

• Familiarity with customer success tools like Gainsight and Salesforce.

• Experience with AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar platforms is highly valued.

• Results-oriented approach to customer satisfaction and retention.

• Experience in the events industry is a plus.

• Background working with enterprise software platforms or comparable software solutions will be considered.

• Willingness to travel 3–5 times a year for team events and customer interactions.

• Must reside in an eligible U.S. state; candidates from California or other states with active pay transparency laws will not be considered.

🏝️ Benefits

• Opportunities for periodic travel to customer onsite visits, company meetings, and team events.

• Chance to work with AI-powered productivity tools.

• Commitment to equal opportunity and accessibility support.

• Reasonable accommodations provided during recruitment and on the job.