Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main relationship manager from the moment a Pro Host partners with Mighty, extending through renewal and beyond, to ensure a smooth and positive experience throughout the customer journey.

• Create and present tailored quotes for additional services that align with the evolving requirements and business goals of Hosts.

• Collaborate with Mighty Pro Hosts to enhance the adoption of essential product features, fostering greater engagement and retention within their communities.

• Design a compelling success strategy for each Mighty Pro Host, aiming to surpass their objectives and deliver outcomes beyond their initial expectations.

• Proactively foresee and plan for significant moments and milestones in the annual lifecycle of a Mighty Pro Host, ensuring timely interventions and support.

• Recognize and address risks to long-term relationships with Mighty Pro Hosts, working together with cross-functional teams to resolve challenges swiftly.

• Innovatively create value through defined goals, key milestones, frequent check-ins, and ensuring Host and member satisfaction; collect and disseminate best practices within Customer Success.

• Maintain consistent and systematic communication with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to promote ongoing improvement and scalability of Host outcomes.

• Manage the renewal process from start to finish, proactively engaging Hosts prior to renewal, addressing concerns, demonstrating ongoing value, and securing long-term commitments.

⛳️ Requirements

• Demonstrated experience in Customer Success, with a proven track record of achieving outstanding results for clients.

• Strong organizational and relationship-building abilities, capable of managing complex client relationships and effectively navigating challenging discussions.

• Experience in managing high-value accounts, showcasing the ability to assist successful brands, entrepreneurs, and creators in building remarkable businesses through community engagement.

• A proactive and energetic approach, thriving in a fast-paced, rapidly evolving environment, and continuously seeking ways to increase impact and value creation.

• A sense of curiosity and strong listening skills, along with a passion for community-driven businesses, and a desire to contribute to building a pivotal team at an innovative startup.

• Confidence in executive communication, effectively engaging with high-profile Hosts and internal leaders to ensure clear and impactful dialogue.

• A commitment to driving innovation, assisting creators, entrepreneurs, and brands in making a significant impact in 2027 and beyond.

• Ability to establish feedback mechanisms to gather customer insights and guide product development and service improvements.

• An entrepreneurial mindset — understanding what it entails to build something from the ground up, fostering empathy for the creators, entrepreneurs, and brands you will serve.

• An authentic curiosity about AI-driven solutions, continuously exploring how emerging tools can enhance customer outcomes, streamline workflows, and unlock new growth opportunities for community-driven businesses.

🏝️ Benefits

• A vibrant, remote-first work environment that celebrates creativity, independence, and innovative thinking.

• Comprehensive benefits package, including health, vision, dental coverage, and paid time off.

• Clear pathways for professional advancement, including leadership development and skills enhancement support.

• The opportunity to influence the future of how communities, creators, and brands succeed online — alongside a team that’s building what’s next.