Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage the ongoing relationship with a portfolio of active NHS accounts as the primary Luscii contact.

• Comprehend customer outcomes and facilitate significant adoption with clinical and operational stakeholders.

• Collect, analyze, and disseminate usage and impact data to illustrate value and establish next steps.

• Conduct structured experience reviews and document outcomes, customer feedback, and evidence of impact.

• Assist in maintaining ongoing customer relationships, renewals, and expansion.

• Identify growth, new business, and interoperability opportunities and communicate them to the appropriate Account Partner.

• Collaborate closely with Implementation Specialists during onboarding and take ownership once programs are operational.

• Relay customer insights and product feedback back to Luscii.

• Maintain clear and up-to-date account information.

• Work in partnership with colleagues across Luscii to scale successful programs.

⛳️ Requirements

• A minimum of 3 years of relevant experience in customer success, account management, or a similar relationship-focused role.

• Confident in building relationships with stakeholders across clinical, operational, and senior NHS or ICB levels.

• Capability to transform customer, usage, and impact data into a coherent narrative and actionable next steps.

• Highly organized and adept at managing multiple customer relationships and priorities.

• Excellent written and verbal communication skills.

• Experience within the NHS, healthtech, or another regulated sector.

• Strong passion for healthcare and technology.

• Willingness to work in a Holacratic organization.

• Proficient in English.

• Comfortable taking initiative and making well-informed decisions independently.

• Able to collaborate, communicate transparently, and work with mutual trust.

🏝️ Benefits

• Remote-first: Work from anywhere in the UK.

• Monthly in-person team gatherings known as Assemblii, held in both NL and the UK.

• Flexible work setup with workspace support.

• Freedom, autonomy, and ownership in your role.

• Three interviews conducted online.

• Salary based on a 32-hour work week, which constitutes full-time at Luscii.