Customer Success Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Take ownership of customer renewals, usage, and the adoption of Kenect product features.

• Identify, plan, and implement account expansions, feature upsells, and cross-sales opportunities.

• Maximize product value and identify avenues for growth.

• Comprehend customers' typical business challenges and objectives.

• Conduct informational and training sessions for groups and individual users.

• Monitor usage patterns and proactively reach out to clients exhibiting low engagement.

• Establish and sustain regular cadence calls and Executive Business Reviews.

• Assess and prioritize customer inquiries and issues.

• Facilitate effective resolutions for customer issues and enhance long-term client retention.

⛳️ Requirements

• Over 3 years of Enterprise Customer Success experience in a SaaS or software organization.

• Capability to manage a significant portfolio of clients.

• Strong skills in task and time management.

• Exceptional organizational abilities.

• Proven experience in upselling and expanding a business portfolio.

• Track record of managing retention and upsell monthly quotas.

• Results-oriented mindset with a focus on speed and action.

• Familiarity with Salesforce is advantageous.

🏝️ Benefits

• Health, Dental, Vision, Life & Disability Insurance.

• Paid day off for your birthday.

• Open feedback culture promoting two-way communication.

• Regular one-on-one meetings for support and guidance.

• Self-directed work environment that grants autonomy.