Customer Success Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Foster loyalty and retention among National/Vertical Sales accounts.

• Ensure high-quality service delivery.

• Drive revenue growth, both directly and indirectly, within National/Vertical Sales accounts.

• Collaborate with Directors and Account Executives to support all service lines across North America.

• Build and sustain strategic partnerships with key decision-makers in customer organizations.

• Comprehend customer business objectives and inform them about emerging trends in the industry.

• Lead the strategy for contracts and renewals by identifying gaps, negotiating pricing and service level agreements, and managing renewals.

• Oversee customer experience and compliance by investigating escalated service and billing matters.

• Carry out ad-hoc requests such as reports or audits in line with service level agreements.

• Ensure compliance with Federal, State, and Local regulations as well as Iron Mountain policies.

⛳️ Requirements

• A four-year college degree is mandatory.

• Extensive knowledge of Iron Mountain’s services, programs, workflows, systems, and processes across all business lines.

• Demonstrated expertise in relationship management and persuasion, with a proactive approach to identifying additional contacts and key decision-makers.

• Strong business acumen and familiarity with Iron Mountain’s solution offerings and the competitive landscape.

🏝️ Benefits

• Competitive salary and benefits tailored to your experience.

• Flexible and alternative work options to promote work–life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for ongoing learning and professional development.