Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Navigate through complex and ambiguous situations that involve competing priorities, unclear ownership, and political dynamics, providing structure and clarity.

• Diagnose root causes and link actions to outcomes effectively.

• Adjust plans as client priorities change while keeping long-term goals in focus.

• Design and implement technical solutions that align product capabilities with district needs.

• Cultivate a profound understanding of client priorities, objectives, and risks.

• Take ownership of account plans, narratives, and business-aligned success strategies.

• Identify and escalate risks while managing mitigation strategies using data and evidence.

• Foster relationships with cabinet-level leaders, operational staff, and various stakeholders.

• Act as an executive partner and establish informal connections with stakeholders.

• Sustain account momentum by uniting internal teams and clients around common objectives.

• Ensure accountability among clients and internal teams regarding timelines, outcomes, and commitments.

• Proactively resolve issues and escalate when necessary.

• Utilize data and storytelling to showcase progress, encourage adoption, and illustrate impact.

• Discover new use cases and expansion opportunities linked to business outcomes.

⛳️ Requirements

• Over 6 years of experience in a role with single-point ownership of complex, multi-stakeholder projects or accounts (including customer success, consulting, enterprise client services, or complex program management).

• Proven experience in driving success in ambiguous and highly complex, multi-stakeholder environments, preferably within K12.

• A strong track record of successfully navigating competing priorities, aligning stakeholders, holding others accountable, and delivering results under pressure.

• Demonstrated ability to solve problems using technology, assess options, select and implement tools, and drive adoption among end users.

• Candidates must reside in Texas or in the central United States close to a major airport.

• Willingness to travel approximately 30% of the time.

• A cover letter is required, detailing a complex project or account managed and how it aligns with the listed requirements.

• Preferred: experience in K-12 education or the public sector.

• Preferred: experience in a startup or early-stage environment, developing and designing new processes and practices from the ground up.

🏝️ Benefits

• 100% healthcare coverage for employees and 35% for all dependents.

• Uncapped paid time off (PTO).

• Monthly productivity allowance for co-working spaces, coffee shops, or working lunches.

• New hire stipend for remote office setup.

• Monthly reimbursement for Wi-Fi expenses.

• Annual stipend for personal office supplies.

• Skills development stipend available starting at the one-year anniversary.