Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Navigate through complex and ambiguous situations characterized by competing priorities, unclear ownership, and political dynamics, providing structure and clarity.

• Identify root causes and link actions to outcomes effectively.

• Adjust plans in response to changing client priorities while keeping long-term objectives in mind.

• Design and implement technical solutions that align product capabilities with district needs.

• Cultivate a comprehensive understanding of client priorities, goals, and associated risks.

• Take ownership of account plans and narratives.

• Develop success plans aligned with business objectives that promote maturity and return on investment (ROI).

• Identify risks and manage mitigation strategies utilizing data and evidence.

• Establish relationships with cabinet-level leaders, operational stakeholders, clients, and internal teams.

• Act as a consultative and credible partner, modifying communication styles to suit various stakeholders.

• Unite internal teams and clients around common objectives.

• Ensure accountability among clients and internal teams regarding timelines, outcomes, and commitments.

• Proactively remove obstacles to progress and escalate issues when necessary.

• Leverage data and storytelling to illustrate progress, encourage adoption, and highlight impact.

• Recognize use cases and opportunities for expansion linked to business results.

⛳️ Requirements

• Minimum of 6 years in a role with sole ownership of complex, multi-stakeholder projects or accounts (customer success, consulting, enterprise client services, or intricate program management).

• Proven experience achieving success in ambiguous and highly complex, multi-stakeholder environments, preferably within K12 education.

• A strong track record of navigating competing priorities — aligning stakeholders, holding parties accountable, and delivering results under pressure.

• Demonstrated ability to solve problems using technology — assessing options, choosing and implementing tools, and promoting adoption among end users.

• Candidates must reside in California or the Western US, near a major airport.

• Willingness to travel approximately 30% of the time.

• A cover letter detailing a complex project or account managed and explaining how experience aligns with the requirements; applications submitted without a cover letter will not be considered.

🏝️ Benefits

• 100% healthcare coverage for employees and 35% for all dependents.

• Uncapped paid time off (PTO).

• Monthly productivity allowance (work where you thrive! This covers a co-working space, coffee shop, or working lunch).

• New hire stipend for setting up a remote office.

• Monthly reimbursement for wifi expenses.

• Annual stipend for personal office supplies.

• Stipend for skills development, beginning at the one-year anniversary.