Customer Success Manager

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Take ownership of and achieve quarterly revenue objectives through subscription upgrades, annual conversions, feature adoption, and additional products and services.

• Recognize expansion opportunities within the current customer base and transform discussions into quantifiable revenue.

• Utilize consultative selling techniques to assist customers in saving time, boosting revenue, and enhancing operational efficiency with Hospitable.

• Actively engage with customers through scheduled meetings, personalized outreach, and targeted campaigns.

• Promote the adoption and monetization of Direct Booking, Dynamic Pricing, Upsells, and other revenue-generating tools.

• Facilitate one-on-one consultations, group workshops, and product demonstrations.

• Oversee high-value accounts through Quarterly Business Reviews and continuous strategic discussions.

• Develop and manage a personal pipeline of opportunities.

• Ensure accurate CRM records while monitoring activity, pipeline health, forecasting, and outcomes.

• Relay customer feedback, challenges, and suggestions to product and support teams.

• Collaborate with colleagues and cross-functional teams to enhance customer results and pinpoint growth opportunities.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success, Account Management, Account Executive, or a comparable customer-facing position, preferably within SaaS.

• Proven experience in meeting or surpassing revenue quotas consistently.

• A commercial mindset capable of discussing pricing, presenting value, addressing objections, and seeking purchase decisions.

• A consultative selling methodology: comprehending customer needs, identifying challenges, and providing appropriate solutions.

• Self-driven, organized, proactive working style, and accountability for performance metrics.

• Exceptional communication skills across emails, video calls, presentations, and customer interactions.

• Ability to simplify complex software products and make them appealing to use.

• Experience in pipeline and CRM management, including opportunity prioritization, regular follow-ups, accurate record-keeping, and leveraging performance data.

• Technical curiosity and comfort in demonstrating and explaining software.

• Resourcefulness, independent problem-solving abilities, adaptability, and openness to exploring new methods.

• Capability to work collaboratively with cross-functional teams.

• Location is flexible; the ideal candidate operates within North American time zones.

• Experience in short-term rentals, hospitality technology, property management, or revenue management is advantageous but not mandatory.

🏝️ Benefits

• Performance bonus (uncapped), paid quarterly, based on quota achievement and up/cross-sell targets.

• Company equity options through the $HOST token (RSUs), with a current grant value of up to USD $9,700.00.

• Potential for an additional USD $230,756.00 annually in Performance Share Units (PSUs), linked to defined business performance targets.

• 35 days of leave per year, including self-serve public holidays.

• Parental leave provisions.

• Healthcare for US employees, featuring EPO, PPO, and HSA options.

• 401(k) plan for US employees.

• Complimentary mental health and emotional support services with therapists available through Spill.

• Peer recognition virtual coins that can be exchanged for gift cards, donations, or monetary rewards.

• A supportive, transparent, caring, results-driven team environment.

• Options for international contractor or employee engagement for candidates based in the United States, European Union, or Australia.