Customer Success Manager

This is a fully remote position, open to applicants in Latvia, +5 more countries.

📋 Description

• Collaborate with prominent B2B clients worldwide, primarily concentrating on accounts located in the US.

• Serve as an ecommerce consultant for managed clients, assisting them in expanding their ecommerce operations by identifying new business opportunities.

• Emphasize upselling and cross-selling strategies to secure additional business and enhance wallet share.

• Participate in value-driven discussions and optimize the sales process to elevate the customer experience with FYUL platforms.

• Oversee the sales process to identify customer requirements and establish and nurture relationships with significant B2B accounts.

• Work alongside various departments to ensure the fulfillment of customer needs.

• Meet quarterly sales targets and provide accurate sales activity forecasts.

• Function as proactive trusted advisors, guiding clients in adapting their businesses to current market trends.

⛳️ Requirements

• Exceptional communication abilities.

• Proficient English language skills.

• Capable of strategic thinking and problem-solving.

• Strong organizational and time management capabilities.

• Enthusiasm for technology and sales.

• Ability to thrive in a dynamic and fast-paced environment.

• Team-oriented mindset.

• Resume submitted in English.

🏝️ Benefits

• A global, inclusive team that is both supportive and ambitious, dedicated to achieving results.

• Opportunities to work remotely or in a modern, welcoming office in Riga.

• Private health insurance coverage.

• Two additional paid days off dedicated to your mental or physical well-being.

• One extra paid day off to celebrate your birthday or any other personal celebration of your choice.

• Access to mentorship, internal meetups, and hackathons, both on-site and online.

• Complimentary healthy lunch for those working from the Riga office.

• Option to design and order your own merchandise using our platforms at an employee discount.

• Engaging team-building events and unforgettable parties!

• Variable compensation linked to meeting or surpassing established goals.