Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary liaison for customers, fostering long-lasting relationships.

• Assist with software implementations and support ongoing processes.

• Organize and manage customer projects, set milestones, and ensure timely delivery.

• Focus on customer success and commercial aspects, oversee service scope, and identify upselling possibilities.

• Provide guidance on organizational psychology, questionnaire creation, survey design, and data handling.

• Create and lead webinars, workshops, and training sessions.

• Enhance Customer Enablement initiatives.

• Organize and prioritize customer needs, translating them into precise software and service specifications.

• Record requirements, decisions, and subsequent actions.

• Evaluate new developments and customer-specific configurations, ensuring quality and relaying improvement opportunities to the team.

⛳️ Requirements

• Proven experience in project management with the ability to oversee large, complex projects.

• A completed degree, preferably in work and organizational psychology, social research, sociology, or a related field.

• Minimum of 2 years of relevant professional experience, ideally within a B2B software or HR tech setting.

• Analytical, organized, and self-sufficient working approach.

• Strong and persuasive communication skills in both German and English.

• Preferably knowledgeable about People Analytics or employee surveys, or a willingness to quickly gain expertise in these domains.

• Residency in Germany is mandatory.

🏝️ Benefits

• Permanent employment contract.

• 6-month probationary period.

• 32 hours per week; part-time/full-time options available (minimum of 32 hours per week).

• 30 days of annual leave.

• High flexibility in working hours and location.

• 100% remote work available for residents in Germany.

• EGYM Wellpass with a low employee contribution.

• Gain exciting insights into internationally active companies and have a chance to influence customer decisions.

• Flat hierarchies and significant decision-making autonomy.

• Access to a modern toolset—including GitLab, Figma, and more.

• Modern hardware setup.

• Regular team events, including virtual gatherings.