Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the onboarding process and oversee the rollout from kickoff to go-live for individual dealerships and dealership groups.

• Take ownership of timelines, integrations, training, and the launch day activities.

• Drive daily user adoption and achieve measurable outcomes for customers.

• Cultivate relationships with dealership leaders, including General Managers, General Sales Managers, Fixed Operations Directors, Service Managers, and BDC Managers.

• Conduct weekly check-ins, launch reviews, and quarterly business assessments.

• Manage escalations by triaging issues and collaborating with product and engineering teams.

• Execute and enhance the processes for onboarding, training, renewal, and support.

• Take charge of retention and growth, focusing on multi-rooftop rollouts, new use cases, and increased volume.

• Convert dealership feedback into product insights and contribute to the development of future products.

⛳️ Requirements

• Must reside in Texas.

• Proven experience managing a book of business and driving adoption and retention in a fast-paced environment.

• Background in a customer-facing position at an early-stage B2B SaaS organization.

• Clear, confident, and organized communication skills with dealers.

• Proficient in leading calls, training teams, and producing concise follow-ups.

• Strong CRM management skills, including notes, tasks, and consistent account planning.

• Ability to adhere strictly to processes and maintain organized operations.

• Capability to forge authentic customer relationships and prioritize customer outcomes.

• High level of ownership and consistent follow-through.

• Interest in being part of a company at its foundational stage.

• Preferred experience with dealer technology ecosystems (DMS/CRM/schedulers, call tracking, BDC workflows).

• Preferred experience in scaling onboarding across multi-rooftop groups.

• Comfort with basic technical coordination, including integrations, data mapping, and troubleshooting is preferred.

• Preferred experience with Quarterly Business Reviews linked to dealership KPIs.

🏝️ Benefits

• Equity opportunities.

• Comprehensive benefits package including medical, dental, and vision coverage.

• Flexible paid time off.

• A small, high-trust, fast-paced team that genuinely enjoys building something impactful.