Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee more than 10 simultaneous customer implementations

• Create tailored AI agents to interpret vendor documents and automation tools for repetitive tasks using prompt engineering and vibe coding

• Work in partnership with internal teams to guarantee that delivery milestones are achieved and client feedback is integrated

• Act as a trusted advisor for customers, converting business processes into enhanced Field Materials workflows

• Play a role in shaping the product roadmap by pinpointing feature gaps and areas needing improvement

• Assist in crafting the onboarding and customer success playbook

⛳️ Requirements

• Minimum of 5 years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering

• Alternatively, experience in a self-performing General Contractor or specialty subcontractor role as a project or purchasing manager

• Solid understanding of general ledger principles in accounting

• Familiarity with computer networking and security concepts

• Strong grasp of project accounting workflows

• Demonstrated success in managing and expanding a portfolio of customer accounts with high NPS and low churn rates

• Capability to relay customer requests and product issues to engineers

• Knowledge of one or more construction accounting systems is a significant advantage

• Passion for startups, software, and AI

• Interest in experimenting with software, hacking, and resolving software issues

• Excellent interpersonal and written communication skills

• Empathy for customers combined with strong listening abilities

• Capacity to teach, coach, and provide consultation

🏝️ Benefits

• Flexible time off

• 401k with matching contributions

• Equity awards

• Medical, dental, and vision insurance for you and your family

• Gym reimbursement

• Untracked PTO

• Monthly personal development fund

• Regular offsites at enjoyable locations