Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate problem-solving while nurturing internal and external relationships aimed at enhancing customer growth, satisfaction, and product loyalty.

• Cultivate connections with key customer stakeholders to guarantee an optimal customer experience.

• Oversee customer engagement with products and services to promote adoption, generate monthly recurring revenue, and uncover upsell and cross-sell opportunities.

• Create tailored success plans for each customer to encourage adoption, expansion, and loyalty.

• Maintain extensive knowledge of EverHealth platforms and comprehend the wider EverHealth product portfolio.

• Identify and disseminate product workflows that bridge process gaps and enhance customer success metrics.

⛳️ Requirements

• Bachelor’s Degree is preferred.

• 2-4 years of relevant service or relationship management experience.

• Previous experience in SaaS account management is highly desirable.

• Experience in the healthcare industry is advantageous.

• Ability to manage multiple tasks is essential.

• Must be eligible to work without sponsorship.

• A proactive approach to taking initiative and resolving issues is required.

• A commitment to continuously enhancing processes and management best practices is expected.

• Willingness to share strategies that contribute to exceptional customer experiences.

🏝️ Benefits

• Flexibility to work from anywhere within your country of employment – whether in-office, remote, or hybrid.

• Immediate access to comprehensive health and wellness benefits, including an annual wellness stipend from Day 1.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous flexible time-off (FTO) policy.

• Employee Stock Purchase Program.