Customer Success Manager

This is a fully remote position, open to applicants in Germany, +3 more countries.

📋 Description

• Build and sustain reliable, long-term relationships with key clients.

• Align client strategic objectives with Enfuce solutions to enhance revenue, retention, and mutual success.

• Serve as the primary commercial advisor and main point of contact for executive stakeholders.

• Offer strategic direction, manage escalations, and advocate for customer needs internally.

• Identify and pursue opportunities for upselling, cross-selling, and solution adoption.

• Conduct quarterly and executive business reviews focused on KPIs, ROI achievements, and future opportunities.

• Monitor and analyze customer health indicators to proactively address risks.

• Collaborate with Sales, Product, Delivery, and Finance teams to achieve customer outcomes.

• Present Enfuce capabilities within strategic discussions on embedded finance and payments.

• Advocate for customer feedback and assist in enhancing products and services.

• Contribute to the development of Customer Success processes and operational excellence.

• Mentor peers and support the establishment of team best practices.

⛳️ Requirements

• Over 5 years of experience in a Senior CSM, Key Account Manager, or a similar client-facing role in payments, fintech, or financial services.

• Demonstrated success in managing and expanding high-value, complex enterprise accounts with multiple stakeholders and business units.

• Strong commercial acumen and a proven track record of driving revenue through upselling, expansion, and strategic account development.

• Experience engaging with C-level stakeholders and navigating enterprise customer landscapes.

• Solid understanding of financial regulations, compliance requirements, and product offerings in BaaS, embedded finance, or issuer/processor environments.

• Proficient in data-driven decision-making, communication, planning, and prioritization.

• Ability to balance strategic insight with hands-on execution in a dynamic environment.

• Capable of leading cross-functional collaboration across Sales, Legal, Product, and Technical Delivery teams.

• Strong customer advocacy and a commitment to long-term success.

• Fluency in English is essential.

• Experience with banking, fleet and mobility, or employee benefits clients is advantageous.

• Additional European languages are a plus.

🏝️ Benefits

• High level of autonomy and ownership.

• Opportunities for personal and professional growth.

• Flexible remote work options, with the ability to work from anywhere for up to 30 days.

• Supportive organizational culture.

• Comprehensive benefits package.

• Employee stock option program.

• Flexible paid time off, allowing up to 5 weeks of annual vacation days.

• Paid family leave in accordance with country regulations.

• Options for hybrid or remote work.

• Team activity budget available for three quarters each year.

• Company-wide event scheduled for the fourth quarter.

• Depending on the location: benefits include healthcare, pension, phone support, lunch, wellness, and insurance options.