Customer Success Manager

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Oversee a portfolio of key ELSA B2B clients to enhance engagement, retention, and satisfaction.

• Collaborate with Sales on strategic account initiatives to support upselling and renewal efforts.

• Create customized customer success plans focused on product adoption, business impact, and loyalty.

• Guide the onboarding and implementation process for new clients as a trusted advisor and product specialist.

• Cultivate executive relationships and provide advice to client stakeholders regarding internal learning and development strategies.

• Work in partnership with Sales, Marketing, and Renewals to develop integrated customer programs and campaigns.

• Contribute to the development of global Customer Success processes, playbooks, and training materials.

• Generate a pipeline of new B2B opportunities in Thailand across corporate, educational, and training center sectors.

• Conduct outreach through calls, emails, networking, and localized marketing initiatives.

• Perform EdTech market research to identify trends, competitors, and opportunities.

• Monitor and report on key performance metrics that support market expansion objectives.

⛳️ Requirements

• Proficiency in both Thai and English.

• A minimum of 3 years of experience in Customer Success, Account Management, Consulting, or Sales, ideally within the SaaS or EdTech sector.

• Exceptional interpersonal skills with the ability to establish trusted relationships at senior levels within large, complex organizations.

• Experience working with cross-functional teams, including Sales, Product, and Marketing.

• Capability to manage high-touch enterprise clients and implement scaled long-tail customer strategies.

• A passion for coaching and mentoring others.

• Strategic and data-driven mindset with a proactive approach to action.

• Inquisitive, self-motivated, and dedicated to continuous learning.

• Strong written and verbal communication abilities.

• Excellent time management and project management skills.

🏝️ Benefits

• Competitive compensation and benefits package.

• Flexible remote work arrangements.

• Opportunity to engage at the cutting edge of AI innovation in language learning.

• Lead impactful projects.

• Collaborate with a talented and passionate global team.

• Work for a purpose-driven company focused on enhancing global communication.