Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main contact for customer onboarding to ensure a seamless and value-oriented implementation process.

• Build and nurture trusted relationships with key stakeholders, aligning DexoryView features with strategic objectives.

• Conduct customer training sessions and workshops both onsite and online.

• Develop and oversee Customer Success Plans that include KPIs and milestones.

• Evaluate account health by analyzing usage data, feedback, and engagement metrics.

• Manage customer renewals and identify upselling opportunities.

• Work collaboratively with Sales, Product, and Engineering teams.

• Collect and communicate customer feedback to influence product development and customer enablement initiatives.

• Serve as a strategic advisor and relationship manager for a portfolio of key clients.

• Provide support to customers through regular travel to client locations throughout the UK and Europe.

⛳️ Requirements

• Demonstrated experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, preferably in a SaaS or data-oriented technology company.

• Strong business acumen with a proven history of driving renewals, expansions, and sustainable account growth.

• Exceptional communication and presentation abilities, engaging both technical and non-technical stakeholders effectively.

• Proficient in working with data-driven insights and interpreting and explaining high-level warehouse or operational metrics and trends.

• Experienced in delivering onboarding, training, and customer-facing workshops in both physical and virtual settings.

• Highly proactive and organized, with the capability to manage multiple client relationships and competing priorities simultaneously.

• Willingness to travel frequently across the UK and Europe, approximately 1+ day per week.

• Comfortable using dashboards and back-end systems to monitor usage trends, facilitate data-driven discussions, interpret operational insights, resolve deployment issues, and troubleshoot challenges.

• Sponsorship and relocation are not available.

🏝️ Benefits

• Private healthcare through Bupa, including a 24/7 medical helpline.

• Life insurance coverage.

• Income protection insurance.

• Pension plan: 4+% employee contribution with an option to participate in salary exchange, and 5% employer contribution.

• Employee Assistance Programme offering support for mental wellbeing, financial, and legal advice.

• 25 days of holiday per year.

• Complimentary meals provided onsite in Wallingford.

• Enjoyable team events both onsite and offsite.

• A variety of snacks available in the office.