Customer Success Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Serve as the primary point of contact for customer onboarding, ensuring a seamless and value-oriented implementation process.

• Build and maintain trusted relationships with key stakeholders, aligning the capabilities of DexoryView with their strategic objectives.

• Conduct customer training sessions and workshops, both on-site and virtually.

• Develop and oversee Success Plans that include business goals, key performance indicators (KPIs), and milestones.

• Track account health by analyzing usage data, gathering feedback, and monitoring engagement signals.

• Proactively identify and address potential risks to enhance customer retention.

• Manage customer renewals and identify upsell opportunities.

• Explore methods to increase usage and advocate for relevant new features.

• Collaborate with Sales, Product, and Engineering teams to achieve desired customer outcomes.

• Collect and report customer feedback to influence product development and customer enablement strategies.

• Travel regularly to client locations throughout North America.

• Assist customers in interpreting DexoryView insights to maximize the value derived from warehouse data.

⛳️ Requirements

• Fluent in Spanish.

• Demonstrated experience in a Customer Success, Solutions Engineer, or commercial post-sales role, preferably within a SaaS or data-driven technology environment.

• Strong business acumen, with a proven track record of facilitating renewals, expansions, and long-term account growth.

• Exceptional communication and presentation abilities, capable of engaging both technical and non-technical stakeholders.

• Comfort in working with data-driven insights and the ability to interpret and explain high-level warehouse or operational metrics and trends.

• Experience in delivering onboarding, training, and customer-facing workshops, in both physical and virtual settings.

• Highly proactive, organized, and capable of managing multiple client relationships and priorities simultaneously.

• Willingness to travel frequently across North America, estimated at over 1 day per week.

• Competence in using dashboards and back-end systems to track usage trends, facilitate data-driven discussions, interpret operational insights, resolve deployment issues, and troubleshoot problems.

• No sponsorship or relocation assistance will be provided.

🏝️ Benefits

• Health insurance.

• 401k plan.

• 20 days of annual leave.

• Social security, among other benefits.