Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for designated dealer accounts from the onboarding phase through continuous management.

• Assist new clients during the onboarding process to ensure quick adoption and sustained satisfaction.

• Conduct proactive bi-weekly Zoom check-ins with each dealer.

• Analyze and interpret KPIs such as pacing, cost-per-lead, lead volume, cost-per-sale, and campaign trends.

• Identify and escalate performance issues while monitoring follow-ups until resolution.

• Keep detailed CRM records in Zoho with same-day updates.

• Address dealer inquiries and internal requests within one business hour or by the end of the day.

• Work collaboratively with internal teams to achieve results.

• Spot upselling opportunities, initiate referral requests, and aid in client growth.

• Measure client satisfaction through tone, feedback, and performance trends.

• Participate in process enhancements and develop expertise in systems.

• Provide and monitor monthly performance evaluations.

• Ensure dealer accounts receive communication every two weeks via Zoom or phone call.

• Complete new client onboarding and reach early adoption goals within 30 days.

⛳️ Requirements

• Minimum of 2 years of experience in customer success, account management, or automotive advertising.

• Automotive marketing experience is essential.

• Familiarity with Google Analytics, Google Ads, Meta Ads, and CRM systems is required.

• Excellent written and verbal communication abilities.

• Comfortable leading client calls with the camera turned on.

• Strong follow-through, self-accountability, and effective time management skills.

• Ability to accept feedback, adapt to changing priorities, and hold others accountable to shared objectives.

• Professional appearance and demeanor during virtual and in-person meetings.

🏝️ Benefits

• Bonuses based on performance.

• Fully remote position with a consistent schedule.

• Health, dental, and vision insurance.

• 401(k) plan with company matching.

• Structured onboarding process and ongoing support.

• Team culture that emphasizes reliability, collaboration, and long-term growth.