This is a fully remote position, open to applicants in United States.

📋 Description

• Actively engage with customers to ensure prompt renewals and discover opportunities for growth.

• Build strong relationships with key decision-makers, establishing yourself as a trusted business partner within customer organizations.

• Grasp evolving customer needs and align DBeaver solutions to fulfill their objectives.

• Drive Customer Success metrics, including renewal retention rates, expansion revenue, and minimizing churn.

• Oversee customer onboarding and maintain engagement through regular check-ins and Quarterly Business Reviews (QBRs).

• Offer continuous support by collaborating closely with the technical support team to address customer queries and resolve issues.

• Gather and analyze customer feedback to enhance Customer Satisfaction Scores, Net Promoter Scores, product development, and the overall customer experience.

⛳️ Requirements

• A minimum of 2 years of experience in a Customer Success or Account Management role, with exposure to renewals, upselling, QBRs, and customer feedback.

• A solid background in developing and maintaining customer relationships.

• Familiarity with sales processes, including negotiation, closing deals, and deal management.

• A proactive approach to identifying customer needs and delivering customized solutions.

• Exceptional communication, interpersonal, and presentation skills.

• Experience with CRM systems.

• Bonus: Familiarity with database management systems (DBMS), database-related products, or developer-centric products.

• Bonus: Experience in open-source technology sales or engagement.

• Experience with Hubspot is advantageous.